WHAT WE DO

We help citizens to monitor and improve the delivery of vital projects and services, like education or infrastructure. Working with partners, we do this in places where securing improvements to services like these is tough. And yet these citizens get results.

Citizens monitor projects and services that are important to them, and secure improvements that make a real difference in their communities.

Citizens are promised many things in the name of development. Too often, those promises are not delivered to the extent they should be.

Integrity Action develops tools and methods that citizens can use to make sure those promises are delivered. We then work with partner organisations in Africa, Asia, Europe and the Middle East to run initiatives in which citizens take the lead, monitor projects and services that are important to them, and secure improvements that make a real difference to them and their communities. 

Learning is a key part of what we do: we are fascinated by what helps or hinders the promotion of integrity in different contexts, and in our view we can always do better. As well as feeding that learning into our approach, we also use it to influence the development sector towards more effective systems of accountability that truly shift power towards citizens.

Approach

Citizen monitors "review" the quality of essential services, report problems publicly using our app, and work with those responsible to ensure problems are fixed.

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Impact

Water supplies repaired, classrooms built properly, and communities with more trust in those who serve them and more confidence to complain.

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Initiatives

Volunteer monitors from diverse backgrounds and in different countries are ensuring services and projects are delivered as promised.

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