The Fix Rate
At Integrity Action we believe that the most valuable measurement is one which tells you the rate at which specified problems are resolved. We call this the “Fix Rate”.
The Fix Rate measures the extent to which anti-corruption, transparency and accountability tools and laws are used to resolve a problem to the satisfaction of key stakeholders. The focus is on measuring deliverables to citizens (outputs) and to assess whether remedial action helped to achieve a specific fix.
The Fix Rate is the percentage of identified problems that are resolved. For example, if community monitors identify problems in ten projects and resolve six of them, they have achieved a 60% Fix Rate. If they resolve only two problems, their Fix Rate is 20%.
Changes in corrupt behaviours
When fixes can be achieved with some degree of consistency this can be interpreted as a signal that policy, law or method of problem solving works and that it has the potential to become a routine practice of state-society relations. Constructive stakeholder engagement is critical to achieving a solution that can be measured by the Fix Rate. Through this engagement we build trust between the “corrupt” and the entitled beneficiary. Increased trust leads to problem solving and ultimately to a better outcome i.e. the fix.
The Fix Rate should never be reported in isolation from other data, e.g. quantitative data like the number and value of monitored projects, and the number of problems identified, as well as qualitative indicators such as the drivers of responsiveness of government and service providers. The Fix Rate complements existing perception and experience based indicators by narrowing the focus to realities on the ground (rather than macro level) and gives a clear indication of where integrity building efforts should be focused.